Privacy policy

1. Information we collect

We collect the information you give us when you create an account, place an order or contact support.

• Name, email address and phone number
• Delivery address and order notes (including gift messages)
• Order history and payment method selected
• bKash transaction ID when you choose mobile payment
• Messages you send to our support team

We do not store full card numbers. bKash payments are completed in bKash and we only record the transaction reference you provide.

2. How we use your information

• To process, pack and deliver your order
• To send order confirmations and delivery updates
• To answer questions about products, sizing and orders
• To handle returns, exchanges and refunds
• To improve our product range and website
• To send offers and new arrivals, only if you opt in

3. Sharing your information

We do not sell your personal information. We share only what is needed with:

• Courier partners, so they can deliver your parcel
• Payment providers such as bKash, to confirm payment
• Our hosting and database providers, who store data securely
• Authorities, when required by law

4. Children's privacy

Our shop is intended for adults placing their own orders or buying for someone else. We do not knowingly collect personal information from children. If you believe a child has sent us personal information, contact us and we will delete it.

5. Data security

We use access controls, encrypted connections and trusted service providers to protect your information. No method of transmission over the internet is fully secure, but we work to keep your data safe and to limit who can access it.

6. Cookies and analytics

We use essential cookies to keep you signed in and to remember your cart. If we add analytics or advertising cookies later, we will update this policy and ask for consent where required.

7. Your rights

You can ask us to:

• Show you the personal information we hold about you
• Correct inaccurate details
• Delete your account and data, where we are not required to keep it
• Stop sending marketing messages
• Withdraw consent for optional processing

8. Contact us

Questions about this policy? Email salahuddin9.km@gmail.com or call +8801758379059.