Free size exchange•Delivered in 2 working days in Dhaka

Returns & refunds

If something does not fit or is not right, we will help. Unused items can be returned within 7 days, footwear includes one free size exchange, and damaged deliveries are replaced quickly.

7 days
Return window

Start a return within 7 days of delivery for an exchange or refund.

48 hours
Damaged item

Tell us within 48 hours of delivery with a photo and we will replace it.

Return conditions

To be eligible for a return, the item must be:

  • Unused: still in the original packaging with all tags, parts and accessories
  • In resalable condition: no marks, creases or signs of use
  • Requested in time: within 7 days of delivery (or 48 hours for damage)
  • Accompanied by proof of purchase: your order number or confirmation email

How to return

1

Message us

Email salahuddin9.km@gmail.com or WhatsApp +8801758379059 with your order number, the item and the reason.

2

Send a photo

For damaged or incorrect items, attach a photo of the item and the outer parcel.

3

We confirm

We will reply within one working day with the return address and next steps.

4

Refund or exchange

Once we receive and check the item, we will process your exchange or refund within 5–7 working days.

Refund methods

Cash on delivery

Refunded through bKash or bank transfer, whichever is easier for you.

bKash

Refunded to the same bKash number used for the order.

Non-returnable items

  • Footwear worn outdoors or marked on the sole
  • Personalised or custom-made items
  • Items returned after the 7-day window
  • Sale items marked as final sale
  • Products damaged through misuse after delivery

Need help?

Message our team at salahuddin9.km@gmail.com or call +8801758379059. We will walk you through it.